SHIPPING & FAQ
PRODUCT CARE
The material of our jewellery pieces are handpainted and made from upcycled plastic scraps which makes the material quite thin and delicate. Because of the nature of the material, some degree of wear or damage can occur if the item is bent, stacked upon, or handled too roughly.
Our designs are more meant to be wearable art pieces as described in our website and Instagram bio, hence it requires a little extra care when it comes to storing it when not in use. In other words, we are not responsible for any damages that occur in your own jewelry storage after purchase.
It is recommended for you to use the dustbag provided, otherwise place it in a proper jewelry box. Do not store it in hot and dry areas as this may cause the flowers to deform its shape + freshwater pearls require moisture to maintain its lustre.
We are happy to offer free repairs for you within 10 DAYS OF PURCHASE. Read the 'Return & Refund' section for more info
PREORDER DURATION
All preorder items will be completed the month after you place the order, unless stated that the item is instock. For custom orders, we will send you a picture of the final product for confirmation before we ship it out. We make our custom orders in bulk instead of one by one (e.g. cutting all patterns, colouring all flowers, rhinestoning all in one go) so that we can ship your orders all at the same time!
If you require the product before a certain date, PLEASE SPECIFY IN VIEW CART BEFORE CHECKOUT! Otherwise, your order will be shipped out together as a batch with other customers' orders.
SHIPMENT DURATION
Local tracked parcel delivery will arrive within 1-2 working days excluding weekends. (e.g. If mailed out on Sunday, earliest it will reach to you is Tuesday or Wednesday)
Overseas orders refer to tracking details for delivery duration.
RETURN & REFUND
Strictly NO REFUNDS upon purchase (except for EU countries, read next section)
If item arrives damaged, we offer free repair services within 10 days of purchase. Customer must arrange for their own shipping and pay for the return delivery once product is fixed.
Any damages that occur beyond the 10-day period will require a payment of repair fee + delivery costs.
EU WITHDRAWAL
By EU laws and regulations, if your merchandise has been shipped to the EU, you have the right to cancel or return your order within 14 days of the delivery of the last item in the order.
However, this rule isn't applicable to custom/made-to-order items UNLESS they are damaged upon arrival.
Click the button below to access the withdrawal form.